Refund policy

Last updated: October 11, 2026

Return window

You can return most items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging.

Non-returnable items

Used items and items that are not in their original packaging can't be returned unless they arrived damaged, defective, or incorrect.

How to start a return

  1. Email support@tailbounty.com with your order number and the item(s) you'd like to return.
  2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without instructions can't be processed.
  3. Pack the item securely and ship it using a trackable method.

Return shipping costs

  • Change of mind: the customer pays return shipping. Original shipping charges are not refundable.
  • Damaged, defective, or wrong item: TailBounty pays the return shipping, or may send a replacement or refund without requiring a return.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund, including original shipping.

Refunds

Once your return is received and inspected, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

To exchange an item (for example, a different harness size), return the original item following the steps above and place a new order for the item you want.

Order cancellations

If you need to cancel, email us as soon as possible. We can cancel an order only before it ships.

Contact us